General
“General” robots for Bitrix24 business processes — ready-made activities for the workflow designer.
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Download file from URL and attach to CRM card
Downloads a file from a URL and attaches it to a file field of a CRM entity (deal, contact, company, lead).
GeneralCount files in a field
Counts the number of attached files in a CRM entity file field. Useful for checking "are documents attached?" in a business process.
GeneralDifference between two dates
Calculates the difference between two dates in days, hours, minutes, or whole months.
GeneralDay of week for a date
Returns the day of week for the given date — as a number (1=Mon, 7=Sun), localized and in English.
GeneralDelete file from CRM card
Deletes a file from a CRM entity file field by index, or clears the field entirely.
GeneralCreate a Drive folder
Creates a folder inside the given Drive folder. If one with the same name exists, by default its ID is returned instead of an error.
GeneralCopy or move a Drive file
Copies a Drive file into the given folder or moves it there. Returns the file ID: the new one on copy, the original on move.
GeneralCopy or move a Drive folder
Copies a Drive folder with its contents into the target folder or moves it there. Returns the folder ID.
GeneralDelete a Drive file
Deletes a Drive file by ID: to the recycle bin by default (recoverable), permanently with a flag.
GeneralDelete a Drive folder
Deletes a Drive folder by ID with all contents: to the recycle bin by default, permanently with a flag.
GeneralPublic link to a Drive file
Returns a public link to a Drive file by its ID — it can be sent to a client with no portal access.
GeneralPublic link to a Drive folder
Returns a public link to a Drive folder by its ID — the recipient sees all folder files with no portal access.
GeneralCheck if a field is filled
Checks whether a CRM entity field has a non-empty value. Returns Y/N for use in a business process conditional branch.
GeneralDate formatting
Formats a date into any desired format. Localized month names follow the interface language: {D} → "15 May 2026", {d.m.Y} → "15.05.2026".
GeneralGender by name
Detects gender from a first or full name using a bundled dictionary — no external services, no limits. Returns gender and ready-made salutation forms.
GeneralGet employee department
Returns the department of an employee. Used for routing tasks by division.
GeneralGet file URL from CRM card
Reads a file field from a CRM entity and returns the download URL, filename, and size.
GeneralGet employee manager
Returns the direct manager of an employee based on the department structure. Used for task escalation.
GeneralGet employee email / phone
Returns contact details of an employee from their user profile: email, work phone, and personal phone.
GeneralHTTP request GET/POST
Performs an HTTP request to any external API and returns the response body and status code.
GeneralNearest date by condition
Finds the nearest future date matching a condition: next Monday, Friday, 1st of month, end of month, etc.
GeneralCountry by phone number
Determines the country of a phone number: ISO code, localized and English names, calling code. Disambiguates shared calling codes (e.g. +1 — USA or Canada).
GeneralGenerate QR code
Creates a QR code from any text (URL, vCard, Wi-Fi, SBP link…) and attaches the PNG to a file field of the current entity.
GeneralRandom employee from list or department
Picks a random active employee from a given department or an explicit list of IDs. Handy for round-robin assignment.
GeneralWeek number for a date
Returns the ISO-8601 week number of the year (weeks start on Monday), the ISO week-numbering year, and a label like 2026-W05.