Last task comment
The "Last task comment" robot returns the freshest comment from the task discussion by its ID in Bitrix24 (Alaio) business processes and robots: the text, the author ID and name, and the date. System records about status and field changes are skipped by default. It also returns a Comment found Y/N flag.
The robot reads the task discussion and hands over the last meaningful comment — from a CRM entity process the task conversation is otherwise unreachable. The input is the task ID and the Skip system records flag: by default automatic lines about status and field changes are dropped and the robot returns the last human comment. Typical use cases: put the assignee's fresh reply into a manager notification; check whether the assignee reacted to the task before escalating; store the last comment into a deal field when the task closes. If there are no comments or the task is not found, Comment found = N is returned. It returns the text, the author, the date, and the Y/N flag — use them in the next steps of the business process.
What input parameters does the robot accept?
| Parameter | Type | Required? | Default |
|---|---|---|---|
| Task ID | int | yes | |
| Skip system records (Y/N, default Y) | string | — |
What does the robot return?
| Parameter | Type |
|---|---|
| Comment text | string |
| Author ID | int |
| Author name | string |
| Comment date | string |
| Comment found (Y/N) | string |
Scenario: escalation with no assignee reaction
- A task is overdue and the control process fires
- The robot reads the last comment of the task
- When Comment found = N the process tells the manager the assignee never replied